Unlocking the Gaming Market: IT Support in eSports Outreach

Unlocking the Gaming Market: IT Support in eSports Outreach

The burgeoning world of eSports has exploded into the mainstream consciousness in recent years. While many marvel at the gaming prowess of professional eSports athletes, there's an equally critical component underpinning this industry's success: Information Technology (IT). This piece delves into the integral role IT support plays in the outreach and success of the eSports arena, focusing on hosting platforms, streaming solutions, and the overarching importance of IT infrastructure.

Software Platforms for Hosting Online eSports Events

The digital age has made physical boundaries inconsequential, at least in the realm of eSports. Many software platforms cater to the unique requirements of hosting online eSports events. Platforms such as Battlefy, Toornament, and Smash.gg are at the forefront, facilitating competitions and offering seamless integration for participants and viewers alike (Wagner, G. et al., 2020).

These platforms enable tournament creation and management of brackets, communicate with participants, and provide statistical insights. The seamless experience they offer is a testament to the foundational role of IT support in ensuring their efficient functioning.

Tech Solutions for Lag-Free Streaming and Interaction

The essence of eSports lies in its real-time nature. Lag-free streaming is non-negotiable to keep audiences engaged and offer participants a level playing field. Advanced Content Delivery Networks (CDNs) and edge computing solutions have emerged as the champions (Li, Z., & Zhang, X., 2020).

Beyond just streaming the gameplay, interactive features like real-time chats, instant replays, and multi-camera angles elevate the viewing experience. These technological marvels are achievable primarily because robust IT support ensures seamless execution and swift troubleshooting.

Importance of IT Support in Maintaining and Scaling eSports Infrastructure

The allure of eSports goes beyond mere gameplay; it encompasses the entire digital ecosystem. The infrastructure supporting this ecosystem is vast, involving servers, networks, cybersecurity measures, and more. Here, IT support is not just a facilitator but a necessity (eSportSupply, n.d.).

As the industry scales, the demand for uninterrupted services amplifies. Robust IT support ensures that server downtimes are minimized, cyber threats are mitigated, and hardware malfunctions are promptly addressed. The growth trajectory of eSports is intrinsically linked to the strength and reliability of its IT backbone.

5 Key Considerations for Business Owners Tapping into eSports:

Understand the eSports Demographic:

  • The eSports audience is diverse, comprising avid gamers, casual viewers, and enthusiasts.
  • Key age groups include millennials and Gen Z, with a significant portion being tech-savvy.
  • Businesses need to tailor their services and communication strategies to resonate with this audience.

Recognize the Power of Sponsorship:

  • Major brands are already harnessing the reach of eSports through sponsorships.
  • Sponsorship can range from event sponsorships to endorsing eSports athletes.
  • Given the global viewership, it offers a golden opportunity for brands to achieve international recognition.

Infrastructure is Crucial:

  • An effective entry into the eSports domain requires robust infrastructure.
  • From hosting servers to cybersecurity, ensure that the IT support is top-notch to prevent any glitches or downtimes.
  • It’s not just about broadcasting an event but ensuring viewers have a seamless and immersive experience.

Stay Abreast with the Latest Gaming Trends:

  • The world of eSports is ever-evolving, with new games, strategies, and events continually emerging.
  • Being in tune with the latest trends can position a business as an industry leader and garner trust among the eSports community.

Community Engagement is Vital:

  • eSports thrives on community interactions.
  • Hosting community events, forums, or interactive sessions can boost brand visibility.
  • Engaging with the community helps in gathering feedback, understanding their needs, and refining offerings accordingly.

Venturing into the world of eSports as a business entity requires a blend of market understanding, strategic planning, and top-notch IT support. While the rewards are plenty, understanding these five considerations can serve as a guiding star for successful outreach.


The exhilaration of eSports captivates millions worldwide. Yet, behind the electrifying matches and nail-biting finishes, there's an unsung hero: IT support. As businesses ponder their next strategic move, venturing into the eSports market backed by reliable IT support could be the game-changer.


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  2. ‌Scott, M. J., Summerley, R., Besombes, N., Connolly, C., Gawrysiak, J., Halevi, T., Jenny, S. E., Miljanovic, M., Stange, M., Taipalus, T., & Williams, J. P. (2021). Foundations for Esports Curricula in Higher Education. Proceedings of the 2021 Working Group Reports on Innovation and Technology in Computer Science Education. https://doi.org/10.1145/3502870.3506566‌
  3. Support Esports. (n.d.). Esport Supply. Retrieved October 6, 2023, from https://www.esportsupply.com/support-esports/
  4. Gamers Outreach | Helping others level up. Video game charity for kids. (n.d.). Gamers Outreach Foundation. https://gamersoutreach.org/
  5. Career | | Illinois State. (n.d.). Esports.illinoisstate.edu. Retrieved October 6, 2023, from https://esports.illinoisstate.edu/career/

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Brandon Phipps

Brandon Phipps


Brandon Phipps, owner of Second Star Technologies, specializes in Managed IT Services for SMBs in Bakersfield, CA. With over 23 years of experience, he offers expert solutions in cloud computing, cybersecurity, and network management. A committed community member and coach, Brandon excels in leading and innovating in tech and sports coaching. His dedication to local businesses and communities is evident in his hands-on, tailored approach to IT solutions.

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