Cost-Benefit Analysis of Outsourcing IT Support: An In-Depth Guide for Business Owners

Cost-Benefit Analysis of Outsourcing IT Support: An In-Depth Guide for Business Owners

Navigating the Complex Landscape of IT Support Outsourcing: Additional Considerations for Decision-Makers

As technology continues to evolve rapidly, whether or not to outsource IT support is becoming increasingly relevant for business owners and decision-makers. The objective of this post is to present a balanced, fact-based cost-benefit analysis on outsourcing IT support, providing you with the tools you need to make an informed decision.

The Costs of Outsourcing IT Support

Financial Costs

One of the most noticeable aspects is the financial cost of outsourcing IT support. According to a whitepaper by DataMark[1], outsourcing can entail a range of prices, from setup fees and monthly retainers to additional charges for services not covered in the basic package. However, comparing these costs to maintaining an in-house IT department is crucial, which may include salaries, benefits, office space, and ongoing training.

Loss of Control

Another aspect to consider is losing control over your IT systems and data. While reputable IT support providers offer robust security measures, it's essential to weigh the risks associated with putting your organization's critical information in the hands of an external party.

Quality Concerns

Quality of service can be another issue. As a recent study published in the Journal of Hospital Administration[2] pointed out, it's challenging to perform a straightforward cost-benefit analysis without adjusting for quality.

The Benefits of Outsourcing IT Support

Cost Savings

One of the most compelling arguments for outsourcing IT support is the potential for cost savings. A report from MIT Sloan Review[3] indicates that companies can save up to 40% on their IT expenditures by outsourcing non-core activities.

Access to Expertise

Outsourcing IT support gives you access to a team of experts who specialize in various areas of technology, which may be difficult and costly to replicate in-house.

Focus on Core Activities

By outsourcing your IT support, your team can focus more on the organization's core competencies, enhancing productivity and potentially increasing profitability.

Scalability and Flexibility

Outsourcing can also offer the scalability and flexibility needed to adapt to market changes and technological advancements without substantial investment in internal resources.


The decision to outsource IT support is complex and involves various costs and benefits. Conducting a thorough cost-benefit analysis tailored to your business needs and concerns is essential to make an informed decision. By understanding the full scope of costs and benefits, business owners and decision-makers can better assess whether outsourcing IT support aligns with their organizational goals and financial considerations.


  1. Performing Cost Analysis for Outsourcing Decisions - Download Whitepaper (PDF). (2018, September 11).
  2. Cali, J., Cogswell, H., Buzwani, M., Ohadi, E., & Avila, C. (2015). Cost-benefit analysis of outsourcing cleaning services at Mahalapye hospital, Botswana. Journal of Hospital Administration, 5(1), 114.
  3. Han. (2013, December 19). The Real Savings From IT Outsourcing. MIT Sloan Management Review.

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Brandon Phipps

Brandon Phipps


Brandon Phipps, owner of Second Star Technologies, specializes in Managed IT Services for SMBs in Bakersfield, CA. With over 23 years of experience, he offers expert solutions in cloud computing, cybersecurity, and network management. A committed community member and coach, Brandon excels in leading and innovating in tech and sports coaching. His dedication to local businesses and communities is evident in his hands-on, tailored approach to IT solutions.

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