Myths and Misconceptions: Debunking Common Managed IT Support Beliefs

Myths and Misconceptions: Debunking Common Managed IT Support Beliefs

Demystifying Managed IT: Separating Fact from Fiction

Managed IT Support has become a cornerstone for many companies as the digital realm continues to reshape how businesses operate. Yet, despite its prevalence, misconceptions persist about what IT support entails. This article will address and debunk some of the most common myths surrounding managed IT support services.

Managed IT Support Is Only for Big Companies

Truth: Managed IT support is adaptable to businesses of all sizes. Whether you're a small start-up or a mid-sized enterprise, tailored IT solutions exist to meet your specific needs. Small businesses can benefit from expert knowledge by outsourcing IT tasks without needing an entire in-house team.[1]

Outsourcing IT Means Losing Control Over Your Tech

Truth: Engaging with a managed IT service provider means partnering, not relinquishing control. You'll still dictate the direction while the IT support team helps execute your vision, ensuring the technology aligns with your company's objectives.[2]

IT Support Only Fixes Things When They Break

Truth: Modern managed IT support services offer proactive solutions. This means they not only fix issues but also anticipate and prevent potential problems. This can include regular system updates, cybersecurity assessments, and data backup protocols.[3]

Managed IT Services Are Too Expensive

Truth: In many instances, outsourcing IT can be more cost-effective than maintaining an in-house team. You'll pay for expertise only when needed, avoiding costs like recruitment, training, and benefits. Furthermore, mitigating potential tech crises can save significant money in the long run.[4]

My Business Data Will Be Less Secure with an External IT Team

Truth: Managed IT service providers are equipped with the latest cybersecurity tools and protocols. Their reputation hinges on protecting client data, meaning they often employ cutting-edge security measures that many businesses might not have access to independently.[5]

It's Easier to Hire an In-House Team

Truth: While having an in-house IT team can offer certain advantages, it also comes with challenges like recruitment, training, and turnover. Managed IT services provide instant access to a pool of experienced professionals, ensuring continuity and expertise.[6]

Good Reasons to Outsource IT Support

  • Local Compliance and Regulations: Business owners in Bakersfield, CA, and the broader California region may need to adhere to state-specific data protection and cybersecurity regulations. Managed IT support can ensure businesses remain compliant, avoiding potential fines and legal complications.
  • Economic Considerations: Outsourcing IT might be more economically advantageous when considering the total cost of ownership, especially when weighing against the potential costs of a cybersecurity breach or system downtime in terms of lost business, reputation, and recovery.
  • Localized Services: A local managed IT service provider may offer quicker on-site response times in case of hardware issues or other emergencies than national or international providers.
  • Scalability: As businesses in Bakersfield grow, so do their IT needs. Managed IT services offer scalable solutions, meaning businesses won't outgrow their IT infrastructure.
  • Tackling the Talent Gap: There's a global shortage of IT professionals. By partnering with a managed IT support provider, businesses gain access to a pool of experts without the challenges associated with recruiting, training, and retaining top talent.
  • Preparing for California's Disaster Risks: Given the potential for natural disasters in California (e.g., earthquakes and wildfires), managed IT support can assist businesses in disaster recovery and data backup strategies, ensuring business continuity in unpredictable circumstances.


In conclusion, managed IT support offers a host of advantages for businesses across the board. As you consider enhancing your technological capabilities, it's essential to approach the decision with accurate information, free from misconceptions.

For those seeking expert IT support tailored to their unique needs, exploring your options with reputable providers is a wise step toward achieving robust, secure, and efficient technological operations.


  1. Managed IT Support: How it Benefits Businesses of All Sizes - HubSpotNews. (2023, January 26).
  2. Managed Service Provider (MSP). (n.d.). Gartner.
  3. ‌Wrobel, M. (n.d.). 9 Ways to Do Proactive IT Support – And Switch From The Break/Fix Model. Retrieved September 19, 2023, from
  4. How do you compare costs of outsourcing vs. in-house recruiting? (n.d.). Retrieved September 19, 2023, from
  5. Protecting Against Cyber Threats to Managed Service Providers and their Customers | CISA. (n.d.).
  6. Semerad, D. (n.d.). Council Post: The Pros And Cons Of In-House And Outsourced Tech Teams. Forbes.

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Brandon Phipps

Brandon Phipps


Brandon Phipps, owner of Second Star Technologies, specializes in Managed IT Services for SMBs in Bakersfield, CA. With over 23 years of experience, he offers expert solutions in cloud computing, cybersecurity, and network management. A committed community member and coach, Brandon excels in leading and innovating in tech and sports coaching. His dedication to local businesses and communities is evident in his hands-on, tailored approach to IT solutions.

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